Order Policy
(Cancellations, Changes & Returns)
❌ Order Cancellation
- 24-Hour Window: You may cancel your order within 24 hours of purchase.
- Processing Fee: If you request a cancellation or refund after placing your order, a C$15 processing fee will be deducted from the refund amount.
- No Guarantee: Orders that are already being processed, prepared, or fulfilled cannot be guaranteed for cancellation.
- To Cancel: Email support@essentialscanadashop.ca with your order number as soon as possible.
✏️ Order Modifications
- Request Within 24 Hours: You can request changes to your size, shipping address, or item within the first 24 hours.
- After 24 Hours: Modifications may not be possible if your order is already being prepared or processed.
- To Update: Please contact support@essentialscanadashop.ca immediately with your order number and the requested changes.
🔄 Returns & Exchanges
We do not offer refunds unless legally required. However, we accept returns and offer exchanges or store credit under the following conditions:
✅ Eligible Within 30 Days:
- Wrong item received
- Defective product (we will cover return shipping if the issue is verified)
📦 Return Requirements:
- Items must be unworn, unwashed, and have tags attached.
- Items must be returned in their original packaging.
- Return shipping is the customer’s responsibility unless the return is due to our error.
📌 Important Notes
- Limited Inventory: Exchanges are subject to product availability.
- Final Sale Items: Jewelry, custom orders, and select pieces are non-returnable.
- Fraud Protection: In rare cases, refunds may be issued as store credit where permitted by applicable law.
🤝 Need Help?
Our team is here to help. Please email us at support@essentialscanadashop.ca.